What is IHM?
Integrated Housekeeping Management,
doing business as IHM Facility Services, is an outsource contract facility service provider, managing a
wide variety of building services. We design custom
janitorial, maintenance, building and grounds care, and general
labor service plans to vast range of clientele.
What services does IHM provide?
works with our customers to develop custom maintenance, service
and care programs based on our customer needs and budget
constraints. Though IHM began as an outsourced provider of
janitorial services, and remain most heavily involved in that field,
we seek to provide solutions for our customers that fall far
beyond those limitations. Instead of simply providing a
list of services we can provide, we work with our customers to
determine which facility services they would like IHM to handle,
then we find ways to meet our customers needs.
Is IHM a certified MBE?
IHM was certified as a Minority Business Enterprise in August
2005 by the Indiana Business Diversity Council, an affiliate of
the National Minority Supplier Development Council.
Is IHM ISO certified?
IHM's processes have been certified ISO 9001:2000 by Perry
Johnson Registrars, Inc., since 2003.
Do you service retail stores?
no. Because the basic concept behind IHM's business model
is the placement of an on-site Operations Manager, offering our
service to stores is typically not cost effective. We
generally serve clients with at least 1000 employees at their
facility (100 for food-processing facilities) to ensure that our
service is cost efficient and warrants the placement of an
on-site Operations Manager.
How much do your services cost?
facility management programs are designed around the individual
facility needs and budget constraints of our customers.
IHM does not offer a rigid menu of services. Instead, we
work with our clients to develop custom tailored solutions that
will meet the specific needs of our clients. Therefore,
the cost of our services will vary depending on the individual
needs of our customers.
Is IHM a national company?
Though, the IHM headquarters are located in Fishers, Indiana, we
have successfully implemented facility management programs
across the United States.
Is IHM a consultant?
IHM business model involves the placement of resident Operations Managers at customer facilities.
While our management team may act in a consultant-like
capacity, the real value of the IHM Management team is that we
utilize the experience gained throughout our 30+ year history to
actively train and supervise our customers employees (or our own hourly
personnel) to perform job functions that can interfere with our
customers' core business processes. This mission is much more ambitious
than simply acting as a "consultant", though
consulting is another solution we can offer. IHM is able to adapt to meet the needs of our customers.
How does IHM ensure quality?
of IHM's commitment to continuous improvement and quality is our
QAA (Quality Assurance Audit). This statistical
performance based analysis helps us objectively inspect and rate
our performance and determine areas where improvement is needed.
addition, as an ISO 9001:2000 certified service provider, IHM is
committed to customer satisfaction and continuous
improvement. Our ISO program helps guide our processes to
ensure that our customers needs and concerns are effectively
How can I contact IHM Facility Services?
click the contact link to
view our contact information or contact us via our Information
submit additional questions to our webmaster: email@example.com